Job Description: SVP of Operations

About the Company
ARC is a venture-backed, rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a market-leading solution and trusted partner to some of the worlds largest enterprises, including Walmart, lululemon, a top 3 global airline, and several top 3 global leaders in pharmaceutical distribution and logistics. ARC was born out of ChargeItSpot, the consumer-facing technology company that pioneered phone charging solutions starting in 2012.

ARC is a device management solution integrated with smart lockers, designed to store, secure, and charge company-owned handheld devices (i.e., by Zebra, Honeywell, etc.) that frontline workers use to do their jobs and perform their core job functions (e.g., for package scanning, inventory lookup, task management, mobile point of sale, etc.).

Clients turn to ARC because they find that it is extremely difficult to manage and maintain their investment in enterprise mobile devices post-purchase. There is significant waste from legacy, manual processes. Devices frequently go missing (25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged and accounted for, all while improving productivity and experience for the teams on the ground.

Market demand for ARC has been overwhelming, and the company has been growing rapidly. Device management has been a huge unmet need for decades within a problem space that is deceptively nuanced, complex and costly. ARC is uniquely positioned to solve these problems given its decade of relevant technical expertise with ChargeItSpot phone-charging lockers, our legacy mobile device product. ARC builds upon ChargeItSpots competencies, carrying forward IP (protected by 8 patents and counting), deep technical know-how, and real-world experience.

ARCs Mission
Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARCs Vision
Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

Want to learn more? See the work were doing with Sams Club and Walmart Canada.

About the Team
At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer-obsessed. Our clients have routinely called us the most talented team theyve ever worked with. We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but its not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Learn more about our core values here!

About the Role
Reporting to the CEO & Founder as his core operating partner, the SVP of Operations is a senior executive leader and a core member of the management team.

This role has both an internal and external focus. Internally, this leader will ensure that the company has systems and processes so it can perform at the highest levels, efficiently. Externally, this leader ensures that we deliver in the field for clients, representing the highest levels of client standards, while using intelligent strategies to ensure resource efficiency.

They are responsible for building and scaling ARCs internal operating engine. This role oversees Operations, and People, ensuring the company can grow with speed, consistency, and discipline. The SVP focuses on improving execution, professionalizing core systems, and building the infrastructure to enable rapid growth and efficiency at scale.

This is a builder and operator role suited for a leader who can harness what exists, redesign what does not work, build where there are gaps, and prepare the organization for its next phase of rapid growth.

Direct Reports

• Vice President of Operations
• Vice President of People
• Organization of ~20 reporting into SVP of Ops under these two direct reports
• As ARC grows, this role is expected to take on additional functional oversight.

Responsibilities

Operations

• Lead and scale all physical and technical operations through the VP of Operations.
• Oversee logistics, installation, maintenance, inventory, warehousing, and field technical support.
• Drive continuous improvement in installation speed, uptime, service quality, and cost efficiency.
• Build scalable processes, performance metrics, and vendor strategies that support growth and operational excellence.
• Own procurement strategy and execution, including vendor selection, pricing negotiations, contract discipline, and cost control.

People

• Oversee People Operations and organizational design in partnership with the Vice President of People.
• Build scalable hiring, onboarding, performance-management, and compliance frameworks.
• Develop manager capability, role clarity, and accountability.
• Ensure people systems and practices support growth, engagement, and a high-performance culture.

Leadership, Strategy, Execution and Partnership

• The SVP of Operations owns how the business runs day-to-day and how strategy turns into execution.
• This leader builds and leads a strong bench across Operations and People, sets clear decision rights, and establishes operating discipline across the organization.
• The SVP translates CEO priorities into sequenced initiatives with measurable outcomes and drives follow-through.
• This role partners closely with Finance to align operating plans with budgets, forecasts, and investment decisions.
• The SVP works with Product and IT leadership to ensure systems, tools, and workflows support scale and execution, regardless of reporting structure.
• The SVP partners with Sales and Customer Success after deals close to translate customer commitments into executable operating plans, align delivery timelines and service models, and ensure consistent execution through Product and Operations

Systems

• Partner with the CIO to align systems, tools, and data with operational workflows and execution needs as the business scales.

Success Measures

• Installation timelines consistently meet plan through standardized workflows and continuous improvement practices
• Reduce cost to serve through implementing Lean Six Sigma driven process improvements across key workflows
• Reduce service and maintenance costs to drive improved unit economics
• Core systems replace manual work in critical processes, with data used to manage performance and drive improvement
• Develops and leads high-performing teams across Operations, and People with clear accountability
• Predictable execution supported by disciplined operating reviews, clear metrics, and consistent follow through.

Qualifications

• Bachelors degree required, business, engineering, or operations-related field preferred
• Advanced degree such as an MBA or MS a plus
• 15+ years of progressive leadership experience in operations or internal business functions
• Formal training or certification in Lean Six Sigma or related continuous improvement methodologies; Six Sigma certification a plus
• Demonstrated experience leading large, distributed teams and senior functional leaders

Preferred Qualifications

• Experience in hardware, logistics, or software-enabled services environments
• Proven experience operating in fast-growth, founder-led environments
• Comfort operating in a lean, dynamic environment

Qualifications for all team members

You think several steps ahead. You are relentless, strategic, and a long-term thinker. You believe the details are important and so you get them right. You are a fast learner. You care about getting to the best outcome, and do not focus on being right or wrong.

Location

This position is hybrid and requires presence at our headquarters in Philadelphia, PA

Benefits

• Health, dental and vision insurance
• Healthcare FSA
• 401(k) plan with matching company contributions
• Paid time off
• Hybrid work environment

Why Join Us

Were building something ambitious — and doing it with collaboration, conviction, and purpose. The team gels in a way that is special – our alchemy is rooted in realness, curiosity, appreciation for each others differences, celebration for each others strengths and a trust that fosters open feedback when we see an opportunity to do something better.

If our mission and values resonate with you, wed love to hear how youd like to contribute and be part of the journey.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position at https://experiencearc.com/careers/.

ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.