Job Description: Senior Data Analyst
Contract with Opportunity for Full-Time Conversion

About the Role

The Senior Data Analyst is a mid- to senior-level individual contributor role within ARC’s Data & Analytics function, responsible for transforming raw data into clear, trusted, and actionable insights that support product, operational, and business decision-making. This role focuses on building and maintaining high-quality reporting experiences (primarily in Looker) while ensuring metrics are consistent, well-documented, and aligned with business definitions across teams.

The Senior Data Analyst will partner closely with Data Engineering, Product, Operations, Finance, and Marketing stakeholders to define reporting requirements, validate KPIs, and deliver dashboards that drive clarity and accountability. This role requires strong analytical judgment, attention to detail, and the ability to translate ambiguous questions into structured analysis and intuitive visualizations. The ideal candidate is comfortable balancing ongoing dashboard ownership with ad-hoc analysis and continuous improvement of reporting standards and data quality practices.

This is a contract-to-hire role, intended to start as a fixed-term contract with the expectation of conversion to a full-time position based on performance, business needs, and mutual fit. During the contract period, the Senior Data Analyst will operate as a fully embedded member of the Engineering team, participating in planning, review cycles, and stakeholder collaboration aligned to a full-time role.

Responsibilities

• Maintain, enhance, and optimize existing Looker dashboards, reports, and visualizations.
• Build new dashboards, Looks, and Explores based in SQL and LookML to provide actionable insights to internal teams, clients, and end users.
• Collaborate with Data Engineers to understand data structures and ensure accurate reporting.
• Perform ad-hoc analysis to identify trends, anomalies, and opportunities.
• Validate KPIs and metrics, ensuring consistency across dashboards and reports.
• Conduct QA and regression testing on dashboards, metrics, and LookML changes to ensure consistency and accuracy. Assist in defining and maintaining data quality checks for reporting purposes.
• Collaborate with the Product Owner to define reporting requirements and ensure delivered data products meet user needs.
• Document dashboards, metrics, and reporting processes for transparency and reproducibility.
• Work with stakeholders across product, operations, finance, and marketing to deliver data-driven insights.

Qualifications

• Bachelor’s degree in Data Analytics, Computer Science, Information Systems, Statistics, or related field.
• 3–6 years of experience in data analysis, business intelligence, or reporting.
• Strong proficiency in SQL for querying Postgres (or other relational databases).
• Strong proficiency with Looker and LookML or equivalent tooling.
• Familiarity with dashboarding or BI tools (Power BI, Tableau) is a plus.
• Understanding of data modeling concepts and ability to interpret complex datasets.
• Strong problem-solving skills and attention to detail.
• Ability to translate business requirements into actionable insights.

The Candidate

You think several steps ahead. You are relentless, strategic, and a long-term thinker. You believe the details are important and so you get them right. You are a fast learner. You take feedback well and implement it. You care about getting to the best outcome, and do not focus on being right or wrong.

Location

Remote or hybrid possible for the right candidate. Location to be discussed. We are headquartered in Philadelphia, PA and the team operates in East Coast business hours.

About the Company

Launched in late 2021 to serve frontline workers, ARC was born out of the consumer-facing technology that phone charging provider ChargeItSpot brought to market in 2012. ARC is a device management solution integrated with smart lockers, designed to store, secure, and charge company-owned handheld devices (i.e., by Zebra, Honeywell, etc.) that frontline workers use to do their jobs and perform their core job functions (e.g., for package scanning, inventory lookup, task management, mobile point of sale, etc.).

Clients turn to ARC because they find that it is extremely difficult to manage and maintain their investment in enterprise mobile devices post purchase. There's a ton of waste from legacy, manual processes. Devices frequently go missing (25% annually), stop working, or run out of power – costing payroll time, money and productivity. ARC virtually eliminates these issues, ensuring that devices are functional, charged and not missing -- all while improving productivity and experience for ground teams.

Market demand for ARC has been overwhelming and the company has been growing rapidly. Device management has been a huge unmet need for decades with a problem space that is deceptively nuanced, complex and costly. ARC is uniquely positioned to solve these problems given its decade of relevant technical expertise with ChargeItSpot phone-charging lockers, our legacy mobile device product. ARC builds upon ChargeItSpot’s competencies and has carried over expertise like IP (protected by 8 patents and counting), deep technical know-how, and real-world experience gained while solving similar problems in a live field environment.

ARC’s Mission

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARC’s Vision

Be the unrivaled leader in physical device management. With more than 25,000 ARC units deployed by 2030, ARC will simplify life for more than 1,000,000 workers every day.

Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada.

About the Team

At ARC, we surround ourselves with independent thinkers who are detail-oriented, and customer obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Learn more about our core values here!

Why Join Us

We’re building something ambitious — and doing it with integrity, collaboration, and purpose. If our mission and values resonate with you, we’d love to hear how you’d like to contribute and be part of the journey.

If you have the unique combination of skills and qualities we are looking for, please submit your resume and a cover letter expressing your motivation to apply to this position to https://experiencearc.com/careers/.

ARC by ChargeItSpot is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.